Refund and Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Eligibility for Returns:

To be eligible for a return, your shirt must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase (your order information).

Return Window:

You have 30 days from the date you receive your order to initiate a return.

How to Initiate a Return:

To start a return, please contact us at support@markgrovestee.com. Please include the following information in your return request:

  • Your order number and full name
  • Proof of purchase (a screenshot of your order information)
  • Reasons for return
  • To make the process as smooth as possible, please attach a video or photo of the product that is defective or damaged.

Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Refunds:

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that it may take an additional 3-5 working days for the credit to appear in your account, depending on your bank or credit card company.

Damaged and Wrong Products or Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong thing so that we can evaluate the issue and make it right.

Exchanges:

We only exchange damaged products, wrong products, wrong sizes, or defective products. If you need to exchange an item for one of these reasons, please don’t hesitate to contact us at support@markgrovestee.com.

Contact us

If you have any questions about our return and exchange policy, please contact us at support@markgrovestee.com..