At Markgrovestee, we understand that sometimes plans change or issues arise with your order. We want to make sure you get exactly what you need.
Order Cancellation & Modification
The 12-Hour Window
You can cancel your order or request a modification (such as changing the size, color, or shipping address) for a full refund if you do so within 12 hours of placing your order.
Processing Refunds
Approved cancellation requests will be processed for a full refund within 7 days. Please note that it may take additional time for the credit to appear in your bank or credit card account, depending on your financial institution.
Need Assistance?
If you have any questions about our cancellation or exchange policies, please don’t hesitate to reach out to our friendly support team:
- Email: support@markgrovestee.com.
- Hours: 8:00 AM – 5:00 PM (EST), Mon – Fri
