You’re My Soulmate T-Shirt

At Markgrovestee, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from markgrovestee.com.

Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, shipping address, phone number, and payment details (processed securely via third-party providers).
• Order Information: Products ordered, order history, and purchase preferences.
• Technical Data: IP address, browser type, time zone, referring URL, and device information.
• Usage Information: Pages visited, time spent on site, and interactions with our site (collected via cookies and analytics tools).

How We Use Your Information

We use your information to:

• Fulfill and manage your orders
• Process payments securely
• Send order updates and customer service messages
• Improve our website, products, and customer experience
• Send promotional offers or updates (only if you opt-in)

We do not sell or rent your personal information to third parties.

Sharing Your Information

We may share your information only with trusted third parties necessary to provide services to you, such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers (e.g., USPS, DHL)
• Email marketing platforms (e.g., Mailchimp – only if you opt in)
• Website analytics services (e.g., Google Analytics)

These third parties are required to protect your information and use it only for the services they provide on our behalf.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and gather analytics. Cookies help us:

• Remember items in your shopping cart
• Understand user behavior and preferences
• Deliver relevant advertisements

You can disable cookies through your browser settings, but this may affect site functionality.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Request data portability

To exercise any of these rights, please contact us at support@markgrovestee.com.

Data Retention

We retain your order and account information for as long as necessary to provide our services and comply with legal obligations. You can request that we delete your data at any time, subject to applicable laws.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

All payment information is processed securely through encrypted, PCI-compliant third-party services.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

📩 Email: support@markgrovestee.com
🌐 Website: markgrovestee/contact

Eligibility for Returns:

To be eligible for a return, your shirt must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase (your order information).

Return Window:

You have 30 days from the date you receive your order to initiate a return.

How to Initiate a Return:

To start a return, please contact us at support@markgrovestee.com. Please include the following information in your return request:

• Your order number and full name
• Proof of purchase (a screenshot of your order information)
• Reasons for return
• To make the process as smooth as possible, please attach a video or photo of the product that is defective or damaged.

Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

We’re committed to getting your order to you quickly and safely. This Shipping & Delivery Policy outlines how we handle orders from the moment they’re placed until they reach your doorstep.

Where We Ship

Currently, we ship exclusively within the United States. We are working toward expanding to international destinations in the near future.

1. Order Processing Time

We strive to process orders as efficiently as possible.

• Processing Time: 1 – 2 business days
• Orders placed Monday – Friday before 2 PM (EST) are typically processed the same or next business day.
• Weekend and holiday orders are processed on the next business day.

Note: We do not process or ship orders on U.S. federal holidays.

2. Shipping Time & Method

After processing, orders are shipped using standard shipping methods.

• Delivery Time: 5 – 7 business days
• Delivery may vary based on location and seasonal demand.

3. Carriers We Use

We work with reliable carriers such as USPS, UPS, and FedEx to ensure timely and secure delivery.

4. Shipping Cost

• Flat Rate: $6.99 on all U.S. orders
• Transparent pricing – no hidden fees

5. Incorrect Address & Failed Deliveries

Please ensure that your shipping address is 100% accurate before placing your order.

We are not responsible for:

• Delays caused by incorrect or incomplete addresses
• Packages delivered to the wrong address due to customer error
• Items returned to sender

If a package is returned due to an invalid or incomplete address:

• A re-shipping fee will be required to resend it.
• If unclaimed within 30 days, items may be disposed of without refund.

6. Lost or Missing Packages

Once your item is marked as “delivered” by the shipping carrier, it is considered successfully delivered.

We are not responsible for:

• Packages lost or stolen after delivery
• Items forwarded or redirected by customer request

If your package is missing and tracking shows it has not been delivered or has been in transit beyond 15 business days:

• Please contact us with your order number
• We will open an investigation with the carrier
• If confirmed lost, we will issue a replacement or refund as appropriate

7. Tracking Your Order

You’ll receive a confirmation email with a tracking link once your order ships. Use this link to follow your package every step of the way.
If you have any questions regarding our shipping policy or need further assistance, please do not hesitate to contact us. Our support team is available and ready to help via email at support@markgrovestee.com. We aim to respond to all inquiries within 12 – 24 hours.