Shipping Policy

We’re committed to getting your order to you quickly and safely. This Shipping & Delivery Policy outlines how we handle orders from the moment they’re placed until they reach your doorstep.

Where We Ship

Currently, we ship exclusively within the United States. We are working toward expanding to international destinations in the near future.

1. Order Processing Time

We strive to process orders as efficiently as possible.

  • Processing Time: 1 – 2 business days
  • Orders placed Monday – Friday before 2 PM (EST) are typically processed the same or next business day.
  • Weekend and holiday orders are processed on the next business day.

Note: We do not process or ship orders on U.S. federal holidays.

2. Shipping Time & Method

After processing, orders are shipped using standard shipping methods.

  • Delivery Time: 5 – 7 business days
  • Delivery may vary based on location and seasonal demand.

3. Carriers We Use

We work with reliable carriers such as USPS, UPS, and FedEx to ensure timely and secure delivery.

4. Shipping Cost

  • Flat Rate: $6.99 on all U.S. orders
  • Transparent pricing – no hidden fees

5. Incorrect Address & Failed Deliveries

Please ensure that your shipping address is 100% accurate before placing your order.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Packages delivered to the wrong address due to customer error
  • Items returned to sender

If a package is returned due to an invalid or incomplete address:

  • A re-shipping fee will be required to resend it.
  • If unclaimed within 30 days, items may be disposed of without refund.

6. Lost or Missing Packages

Once your item is marked as “delivered” by the shipping carrier, it is considered successfully delivered.

We are not responsible for:

  • Packages lost or stolen after delivery
  • Items forwarded or redirected by customer request

If your package is missing and tracking shows it has not been delivered or has been in transit beyond 15 business days:

  • Please contact us with your order number
  • We will open an investigation with the carrier
  • If confirmed lost, we will issue a replacement or refund as appropriate

7. Tracking Your Order

You’ll receive a confirmation email with a tracking link once your order ships. Use this link to follow your package every step of the way.
If you have any questions regarding our shipping policy or need further assistance, please do not hesitate to contact us. Our support team is available and ready to help via email at support@markgrovestee.com. We aim to respond to all inquiries within 12 – 24 hours.